Why should my organization invest in an EAP Program?

What is the aim of your organization? To grow and prosper. How do you grow? Through revenue and profits. What is the key source for revenue generation for your organization? Your product or service. For example if you are a consultancy then it is the consultancy service that your organization provides which is the key source of your revenue. Who enables the organization to provide the service or manufacture a high quality product? Who ensures that your customers and clients are satisfied and happy? Your employees.

Hence, the employees ensure that the organization achieves its aim. What should be the characteristic of an employee?

1. Well Qualified and adequately experienced for the job. This is ensured while hiring the employee.

2. Intelligent, hardworking and successful: This can be fairly assessed while hiring the employee and based on his past achievements.

3. In good physical health: This is again known at the time of hiring. In addition organizations provide medical benefits as part of employee compensation for future medical requirements.

4. Good mental health. Motivated. Energetic. The best of the employees that an organization hires is bound to face the challenges of life in balancing EMIs and hobbies, work and life, children, parents, spouse and key relations. In trying to balance (Santulan) life there is stress, tension, anxiety, self doubt or maybe need to improve to change one’s existing habits. It is here that EAP plays a crucial role in helping and motivating the employee to perform his best at work

A key feature of our service to your organization is the regular statistics on the utilization of the service. Some key metrics that we track are

1. Key issues being discussed: This enables us to report back to you on the general health of your organization. For example in a situation there is a high usage for workplace issues for your organization we discuss with you and chalk out strategies to make a positive change.

2. Time and place metrics such as day of calling, time of calling, mode of contacting and high usage time period of the year  help us infer how the employees are using the service and if there are any specific organizational changes required at any particular location/ or in the organization.

3. Demographic metrics like usage by gender, marital status of users, age group, usage for one’s family etc give an insight into the emerging trends; along with key issues being discussed.