Why this Employee Assistance Programme?

Your Organisation recognizes that the emotional well- being of the employees is as important as their physical well- being. It also believes that seeking professional help for emotional problems is as legitimate as seeking medical help for physical problems. That is why Your Organisation has contracted SANTULAN EAP - a team of behavioural health experts- to provide free counselling services to its employees for their betterment.

When might I need the EAP?

The EAP is available to give assistance for personal, emotional and behavior related problems such as:

Managing change

Financial problem

Relationship issue

Depression or anxiety

Grief and bereavement

Integrating work and life

Marriage and family

Managing personal stress problems

Concerns about children/elders

Alcohol and other drugs

Making career decisions

Smoking cessation

Living in a new culture

Gambling worries

Psychosomatic difficulties

What can the EAP professional do for me?

The EAP professional will help you look at your concerns more objectively and generate strategies for dealing with the situation. You can then make an informed decision about choosing the best solution for yourself. Most people only need one or two sessions but more serious concerns may take a little longer.

Do I need a referral to make use of EAP services?

The EAP is designed to encourage self-referral .To use your EAP you just have to call and fix up an appointment. Depending on your needs, you will be provided help by a qualified counsellor. In case you need any help that your counsellor can't provide , then you will be guided to seek further help from the resources(such as specialists or self-help support groups) available in your community- most appropriate to your situation. If required the EAP may also assist you in locating medical resources.

How do I access my counsellor?

To make an appointment for telephonic &/or face to face counselling, you can either send a mail to us or you can dial in our Helpline phone which is answered live 24x7.

Do I get time off to go to the EAP?

If you want to utilize EAP during working hours, you will need to follow the leave guidelines of Your Organisation.

Will any one know I've gone to the EAP?

The EAP is completely confidential. You can use the service without anyone knowing at all. Just make an appointment at your own convenience. Information about you will not be revealed to your employer or anyone else unless required by the law of the land. If your counselor believes it would be beneficial to speak to someone about your situation, they will ask for your written permission before they do so. Seeking the assistance of the EAP will not impact your career opportunities.

How much will it cost me?

The EAP is free of charge to all employees and their immediate families of the organisations that contracted Santulan EAP to provide the said services. In some instances, referral to other specialists or services within the community may be necessary. If you are referred to another agency, the cost of that treatment has to be borne by you. In most cases, further referral may not be required.